ProOpti Trusted Advisor
What’s the plan for your company’s future? Do you have all the applications and systems in place for this? Are you digitalizing your operations? Or, do you just want to make existing systems and routines more effective? Perhaps you need some guidance.
By involving our experts from the beginning of the project, they can act as a Trusted Advisor and make it easier to follow up on the results of the project. They can even share experiences from other customers, their challenges and how they solved it. Our experts can also participate as a sounding board in workshops before the project starts, regardless of the project type.
ProOpti Support Plus
In the standard service agreement, support is included if something is wrong with the product, but there are often many other things that you need assistance with. For instance, when you have manual, mandatory tasks that exist outside of your basic service agreement, such as updating price lists or cleaning databases, then you need to do them yourself.
Therefore, we have created two levels of extra support: Silver and Gold. Silver Support Plus offers one-time assistance with checking/updating pricelists, configuration issues and other tasks that you don’t do so often or don’t feel secure about. Gold Support Plus provides ongoing, regular support for tasks that need to happen a few times a year, e.g. assistance when files were not imported correctly and the correction of data as a consequence of that.