Successful organizations need clearly defined and measurable service levels on calls and IT services. Pro ensures that organizations receive continuous, clear feedback to create desirable call and service experiences for customers, all whist meeting the set service levels.
1. Multifaceted Measurements
ProOpti provides telecommunication analytics to measures lost calls, answering time, traffic divisions/extensions, and incoming and outgoing traffic, all so as to see if service level objectives are being met. This can be tied into an environment of user feedback, where the end-user rates their communication platforms.
2. Fraud Detection
Using ProOpti’s Security Management tool, administrators can set up alarms and reporting rules, meaning that errors and unauthorized use are easily and quickly detected. Another key feature is the definition of timeframes, which outline when calls are (or are not) expected to take place for particular extensions and mobiles.